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Give Feedback That Stretches and Grows Your Employees.
The more prepared you are and the more frequently you give employee’s feedback, the easier performance discussions will be.
My mantra: No news should be new news in a performance review. It should be a summation of discussions throughout the year. This echo’s Helen Rol’s advice in 5 tips for leaders to prepare for performance reviews. (read more HERE )
Learning to give feedback that drives your employee to new heights of performance is a never ending learning curve for leaders. Every employee is different so knowing how to approach them and discuss performance in a way they will HEAR it takes thoughtfulness and preparation.
As an Executive Coach, my job is to help leaders take their leadership skills to new heights. One of my favourite coaches and authors, Robert Hargrove, penned these 6 tips for delivering meaningful feedback.
6 Tips for Delivering Feedback
1. Give Valid Information
Use “I” (I noticed… I appreciate….) versus “you” statements (creates a defensive reaction).
Use specific examples so they resonate and are demonstrating both positive and growth feedback.
Be timely. Give feedback while the moment is fresh in a 1-on-1 setting.
2. Emphasize Free & Informed Choice
Employees must give permission to receive feedback.
Check in with them if it is a good time to hear it. Be ok with delaying if they aren’t in the right head space to accept that feedback.
3. Look for Internal Commitment
If employees have valid information and informed choice THEY need to make an internal commitment to act on that feedback. You cannot force change. You can’t do it for them.
4. Make It a Conversation
Ask for thoughts on your feedback. “How does that resonate?” or “What are you taking away from that feedback?”
5. Get Out From Behind Your Desk
Don’t make this intimidating & formal. Book a small meeting room with a round table.
6. Don’t Be Shy
Your job as a leader is to emphasize employee’s strengths and help them recognize traits or behaviours getting in their way (aka blind spots)
Remember, employees will always react to feedback no matter how well it is framed.
Keep the mindset that strong leaders give feedback so their employees will learn and grow.
Your Experience With Feedback:
How have you been given feedback in the past that helped you recognize and overcome a blind spot?
How has a poor experience with feedback shaped how you give feedback as a leader?
How do you get into the headspace to give or receive feedback?
6 tips from: Hargrove, Robert. (2000) Masterful Coaching Fieldbook: Grow Your Business, Multiple Your Profits, Win the Talent War, San Francisco: Jossey-Bass Pfeiffer, 234.